CASE 01 / Strategic Modernization + Management Consulting
The system was live. The organization was still stuck.
Six months after a technology rollout, staff were still returning to manual work. The missing piece was ownership of the change.
UNLIT-reported case · Source notes belowAdoption gap identified at assessment
To reported operational alignment
Additional technology spend required
Post-engagement audit findings
01 / THE CHALLENGE
The problem behind the problem.
A government-adjacent organization had invested in new systems, workflows and dashboards. Six months into the modernization initiative, leadership saw little operational change. Staff reverted to familiar manual processes while the technology vendor considered implementation complete.
The engagement examined the distance between the designed process and the work people actually performed. Current-state assessment, stakeholder alignment, change management and clear decision ownership became the focus.
02 / THE APPROACH
From diagnosis to daily practice.
- 01
Question the adoption story
Compare intended workflows with observed practice. The initial assessment reported a 67% gap between intended and actual adoption.
- 02
Understand the people doing the work
Use stakeholder sessions to identify leadership behaviors and practical barriers undermining adoption.
- 03
Analyze the friction
Translate the findings into a concise gap analysis that leadership can use to choose priorities and assign responsibility.
- 04
Decide with accountability
Set a 90-day action plan with named owners, weekly checkpoints and implementation support.
THE TAKEAWAY
Before buying another system, establish what keeps people from using the one already in place.
YOUR TURN / A PRACTICE SCENARIO
What would you do?
Your dashboard says the rollout is complete, but staff still use spreadsheets. What do you do first?
An educational scenario developed from the case theme; your selection is not a personality score or a finding about the original engagement.
FOR YOUR NEXT INTERNAL CONVERSATION
A scope you can discuss.
Use these outputs to frame a needs assessment, an internal proposal or a conversation with UNLIT. Define acceptance criteria, evidence and responsibilities before an engagement begins.
- Current-state workflow map
- Prioritized adoption gap analysis
- 90-day plan with accountable owners
- Weekly implementation review
TAKE THE NEXT DEGREE WITH YOU
Your decision. Your next move.
Use QUAD (Question, Understand, Analyze, Decide) to turn the idea into an action you can review.
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